Matthew Lang

Freelance web developer specialising in Ruby on Rails

Can SAAS build a better vaccination system?

Deloitte's system to manage the management of vaccination has come under fire for being unusable and in some cases, even abandoned for paper-based solutions.
Clinic workers in Connecticut, Virginia, and other states say the system is notorious for randomly canceled appointments, unreliable registration, and problems that lock staff out of the dashboard they’re supposed to use to log records. The CDC acknowledges there are multiple flaws it’s working to fix, although it attributes some of the problems to user error.

What went wrong with America’s $44 million vaccine data system?
This isn't great for any system that is rolled out for the public to use. But the staggering thing for me is that they were awarded the contract on a no-bid basis as they were the only responsible source to build the system. Also, $44 million should get you a website that doesn't get trumped by a paper-based solution.

Imagine for a second if GitHub had the resources to build this, or even Basecamp or Shopify. Not only do they have the experience of websites that are heavily used every day by millions of users, but they also have the knowledge of building for the public. Their websites are used by millions of people every day, and they have to ensure that design changes need to be clear to the people using it.

Could these companies build a better vaccination system?